Terms of Service

0Wire Communications

Effective Date: June 11, 2026

This website and its services are operated by 0Wire Communications ("we", "us", "our"). By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions ("Terms of Service", "Terms"), including those additional terms and conditions and policies referenced herein.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

On this page:

Part 1 — General Terms of Service
Part 2 — Phone & VoIP Services Agreement
Part 3 — SMS Terms and Conditions

Part 1 — General Terms of Service

Section 1 – Online Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

Section 2 – General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission by us.

Section 3 – Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information.

We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.

Section 4 – Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Section 5 – Products or Services

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We reserve the right to limit the sales of our products or Services to any person, geographic region, or jurisdiction. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion.

Section 6 – Accuracy of Billing and Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

Section 7 – Optional Tools

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. Any use by you of optional tools offered through the site is entirely at your own risk and discretion.

Section 8 – Third-Party Links

Certain content, products, and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy of third-party websites and we do not have any liability or responsibility for any third-party materials, products, or services.

Section 9 – User Comments, Feedback and Other Submissions

If you send creative ideas, suggestions, proposals, plans, or other materials (collectively, "comments"), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, or other personal or proprietary rights. You are solely responsible for any comments you make and their accuracy.

Section 10 – Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 11 – Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information without prior notice.

Section 12 – Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service.

Section 13 – Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided "as is" and "as available" for your use, without any representation, warranties or conditions of any kind.

In no case shall 0Wire Communications, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise.

Section 14 – Indemnification

You agree to indemnify, defend, and hold harmless 0Wire Communications and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third-party due to or arising out of your breach of these Terms of Service or your violation of any law or the rights of a third-party.

Section 15 – Severability

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service without affecting the validity and enforceability of any other remaining provisions.

Section 16 – Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

Section 17 – Refund Policy

Thanks for using 0Wire Communications. If you are not entirely satisfied with your purchase, we're here to help.

Returns: You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it, in the original packaging, with receipt or proof of purchase.
Refunds: Once we receive your item, we will inspect it and notify you of the status of your refund. If approved, we will initiate a refund to your credit card (or original method of payment) within 30 days.
Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.

Section 18 – Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us.

Section 19 – Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United States.

Section 20 – Changes to Terms of Service

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Section 21 – Contact Information

Questions about the Terms of Service should be sent to us at support@0wire.com.

Part 2 — Phone & VoIP Services Agreement

0Wire Communications shall provide, and the named customer shall purchase, the services described ("Services" or "Service" as the context may dictate) in this Phone Services Agreement ("Agreement").

1. Definitions

For the purposes of this Agreement, the following definitions apply:

Customer: The person, firm, corporation, or other entity that orders or uses Services and is responsible for compliance with all Customer obligations set forth in the Agreement, including the duty to pay for Services.
End User: Any person that receives or uses 0Wire Communications services, irrespective of whether such person or entity is authorized by the Customer to receive or use Services.
Hosted Voice Service: Digital Phone Services and features offered by 0Wire Communications.
Service Order: A document which identifies the type of Service to a Customer, including but not limited to the following: quantity and type of service; location served; Point of Termination; protocols; service term; service date.

2. Scope

This Agreement provides rate stability for the Services described herein. 0Wire Communications reserves the right to unilaterally amend all terms and conditions in response to regulatory changes beyond its control that materially alter the feasibility or economics of the Services provided. Any costs associated with modifying or reprogramming Customer's equipment to make it compatible with Services will be the responsibility of Customer.

3. Term

Unless otherwise specified, the term of this Agreement shall commence the date of execution of the Agreement, or if earlier, on the Service activation date (the "Effective Date"). Service plans having a defined term automatically renew for successive equivalent terms at pricing then existing at the time of renewal, unless 0Wire Communications or Customer provides written notice of termination at least 30 days prior to the end of the current term or prohibited by law. Month-to-month customers may not be entitled to prior term-plan pricing or discounts.

4. Charges and Expenses of Collection

In addition to the monthly charge(s), the Customer will pay federal and state end user common charges; federal, state, and local use, excise, sales, and privilege taxes; applicable surcharges related to universal service programs, emergency telephone service (911/E911), and telecommunications relay service; and other similar surcharges for required programs.

0Wire Communications shall not be responsible for wrong numbers made to Customer's toll-free number. All costs and expenses, including but not limited to reasonable attorney fees and service charges, incurred by 0Wire Communications in collecting payment will be charged to Customer. Customer agrees to pay each bill in full by the payment due date. Late payment charges will be billed at 1.5% per month, five dollars ($5), or the maximum lawful rate allowable under applicable state law, whichever is higher.

If charges are unpaid for any reason including, but not limited to, non-payment, 0Wire Communications may suspend services and customer will incur a late fee of $5 or 5% of the outstanding balance, whichever is greater.

Returns & Adjustments: Any defective equipment may be returned to 0Wire Communications, which will replace defective equipment at no additional cost. Client may cancel service with written 30-day notice with a detailed explanation for canceling. 0Wire Communications is not obligated to refund an unused portion of the monthly payment upon cancellation. If customer has prepaid for the duration of their term, 0Wire Communications will refund unused premium minus cancellation fees within 30 days after cancellation.

5. Refund & Return Policy

6. Directory Listing

For Hosted Voice Service, Customer's name, address, telephone number, and any other information listed on the Agreement are certified as correct by the Customer. It is Customer's sole responsibility to inform 0Wire Communications in writing of any change in the information at least 90 days prior to the local telephone directory issue date. 0Wire Communications assumes no liability for any telephone numbers published or distributed by Customer prior to confirmation that the number is installed and terminating properly, or for errors in the listing due to directory publishing errors or omissions.

7. 911 / E-911

Customer will provide accurate End User name and address information for the purpose of updating the E-911 Database. Customer assumes all responsibility for the accuracy of the End User data provided to 0Wire Communications for entry into the E-911 Database.

Customer acknowledges and understands that access to emergency services through 911 and E911 calls is limited and not guaranteed. Customer acknowledges that if there is a service outage (even related to extended power outages) for any reason, such outage may prevent all Hosted Voice Services, including 911 dialing. Customer also acknowledges that it will take 0Wire Communications up to 30 days to get the correct address information to the E911 Database and that during that time the E-911 Database may have the wrong address information.

8. Caller ID

Customer warrants that they will only use Outbound Caller ID for numbers that they own or have expressed written consent to represent. 0Wire Communications may, in its sole and absolute discretion, deny use of Caller ID information provided by Customer for any reason.

9. Recording

Client agrees not to use recordings for illegal or fraudulent purposes. Customer understands and agrees that it is familiar with all local, state, and federal laws and regulations regarding calling, recording, and receiving of calls, and agrees to comply with those laws and regulations. Customer has sole and exclusive responsibility regarding confidential, private, or privileged calls, recordings, or other data or information created or accessible on or through the Services.

10. Service Guarantee for Voice and Specified Data Services

Hosted Voice Services are subject to a Service Guarantee. Any customer may terminate the Services covered by our Service Guarantee if 0Wire Communications is not able to rectify the issue after three completed service orders, subject to repayment of any credits, discounts, or waived installation costs.

11. Default & Termination

After the initial Guarantee period, either Customer or 0Wire Communications may terminate this Agreement during a term only for any uncured material breach of the terms of this Agreement ("Cause") after giving 30 days prior written notice. Prior to any party having ability to terminate for Cause, a party shall first be required to give written notice to the breaching party of any alleged material breach and allow 30 days for the breaching party to cure such breach.

If 0Wire Communications terminates this Agreement WITH CAUSE or Customer terminates this Agreement WITHOUT CAUSE and moves service to another provider, Customer shall pay applicable early termination charges. If there is termination after activation of Service, Customer shall be obligated to pay an early termination charge of 50% of the last three months' average billing multiplied by the number of months remaining in the term of the Agreement.

12. Equipment

Upon default, termination, or cancellation of this Agreement, for any reason, Customer agrees to return all equipment to 0Wire Communications in a prompt and timely manner. All equipment not returned in good and clean cosmetic and working order will be charged at full original retail value. Unless otherwise provided for herein, all equipment provided by 0Wire Communications shall remain the sole and exclusive property of 0Wire Communications.

13. Downturn in Business Clause

If Customer requires fewer lines during the term of this Agreement and does not move services to another provider, Customer will be obligated to pay through the end of the current billing cycle for any canceled numbers, plus a $30 per-line cancellation fee. Cancellation requests must be in writing via email to support@0wire.com.

14. Service Suspension/Maintenance

0Wire Communications may from time to time suspend Service for routine maintenance or rearrangement for a short period of time. Whenever possible, 0Wire Communications will give Customer advance notification. In no event shall 0Wire Communications be liable for special or consequential damages or for lost profits of any kind.

15. Limitation of Liability

0WIRE COMMUNICATIONS'S ENTIRE LIABILITY AND CUSTOMER'S EXCLUSIVE REMEDY AGAINST 0WIRE COMMUNICATIONS FOR THE FAILURE OF ANY SERVICES PROVIDED UNDER THIS AGREEMENT, OR THE PERFORMANCE OR NON-PERFORMANCE OF ANY OBLIGATION UNDER THIS AGREEMENT, SHALL BE LIMITED TO A REFUND OF THE AMOUNTS PAID TO 0WIRE COMMUNICATIONS DURING THE PERIOD OF TIME (IN EXCESS OF FOUR HOURS) THAT THE SERVICES CONTRACTED BY CUSTOMER WERE INTERRUPTED OR NOT PROVIDED AS REQUIRED. IN NO EVENT SHALL 0WIRE COMMUNICATIONS BE LIABLE FOR SPECIAL OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS OF ANY KIND.

16. No Warranties

THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

17. Force Majeure

If performance by 0Wire Communications of any obligation under this Agreement is prevented, restricted, or interfered with by causes including without limitation acts of God, explosions, vandalism, cable cut, storms, fires, floods, or other catastrophes, power failure, national emergencies, insurrections, riots, wars, labor difficulties, or any law, order, or regulation of any governmental authority, then 0Wire Communications shall be excused from such performance on a day-to-day basis to the extent of such restriction or interference.

18. Additional Provisions

This Agreement will not be assignable by Customer without the prior express written consent of 0Wire Communications. The Agreement, including any addenda, and any product-specific terms and conditions, constitutes the entire understanding between Customer and 0Wire Communications with respect to Services provided herein and supersedes any prior agreements or understandings.

19. Miscellaneous

This Agreement shall be governed by and construed in accordance with applicable state and federal law. If a dispute arises out of this Agreement, then the prevailing party will be entitled to reasonable attorney fees and costs. All paragraph headings in this Agreement are for convenience only and shall not be considered as having any legal effect.

20. Acceptable Use Policy

Customer hereby acknowledges that Customer has read, and is familiar with, 0Wire Communications's Acceptable Use Policy ("AUP"). Customer hereby acknowledges that any violation of the AUP by Customer shall entitle 0Wire Communications to terminate or suspend the Services provided hereunder.

Part 3 — SMS Terms and Conditions

By joining our SMS program provided by 0Wire Communications, you agree to receive recurring text messages (notifications, updates, and reminders) on the number you provide, under these Terms that adhere to TCPA (2026) and CTIA Best Practices.

1. Opt-In Consent

In accordance with the 2026 TCPA guidelines, your participation in our SMS service requires explicit one-to-one consent. This means that by opting in, you consent to receive messages from 0Wire Communications only. Consent cannot be shared with other companies or third-party entities without your direct approval.

To join our SMS program, you may opt in through the following methods, in compliance with the 2026 CTIA Guidelines:

Web Form: Provide consent by checking a clearly labeled checkbox explicitly stating SMS program enrollment during the opt-in process.
Verbal Consent: Offer verbal consent by clearly agreeing to SMS participation after being read a compliant SMS consent disclosure.
In-Person Paper Form: Sign or complete a paper intake form that includes a dedicated section with clear language outlining SMS consent.
E-mail Opt-In: Provide consent by replying to an email or completing an electronically signed document that includes clear SMS consent language.
Keyword Opt-In: Provide consent by texting a published keyword to our SMS number after being clearly informed that doing so enrolls you in SMS messages.

2. Message Frequency

You will receive no more than 3–5 messages per day, unless for urgent notifications. Standard carrier rates apply.

3. Opt-Out Process

Reply "STOP" any time to end messages; "HELP" to receive support instructions; or contact support@0wire.com.

4. Terms of Consent

Your consent is voluntary and not a condition of purchase. You may receive informational messages as described at opt-in.

5. Privacy Policy

Your mobile number and interaction data are governed by our Privacy Policy. Data is used solely for SMS delivery purposes.

6. Message & Data Rates

Standard rates may apply per your carrier plan. 0Wire Communications is not liable for carrier charges.

7. Record-Keeping & Compliance

We maintain detailed logs of opt-ins/opt-outs (dates, times, methods) to satisfy TCPA 2026 proof-of-consent requirements.

8. Changes to Terms

We reserve the right to update these Terms. Significant changes will be sent via SMS or posted online. Continued participation implies acceptance.

9. Disclaimers & Liability

Message delivery depends on carrier networks; we cannot guarantee uninterrupted service or delivery times.

10. Contact Information

0Wire Communications
Email: support@0wire.com